(2)抱怨:
  I am writing to complain about the poor service at your dining-room.
  / I am writing to express my dissatisfaction with/at …
  / I wish to make a complaint about…….
  / I am writing to draw your attention to…….
  / I am afraid I have got a complaint about…….
  (3) 致歉:
  I would be grateful if you would be so kind as to provide me with certain essential information regarding the following aspects.
  / I am writing to you because I am unable to…….
  / I am terribly sorry that…….
  / I would like to express my apologies for not being able to…….
  (4)询问:
  I would like to obtain/request/seek/inquire about some information about…
  / I am writing to ask if you can do me a favor.
  / I would like some detailed information on/about……

  (二) 结 尾 段:

  1、发出请求
  (1) Please give this matter your immediate attention.
  (2)I would very much appreciate it if……as soon as possible.
  (3)Please render me some valuable advice which is conducive to my final decision.

  2、提供帮助
  (1)I hope these ……will be helpful, and please feel free to contact me for more information.
  (2)……will be taking over responsibility for you and if you should need any assistance, she/he will be pleased to help you.
  3、再次表示歉意或感激
  (1)Thank you for your kind assistance.
  (2)Please accept my heartfelt thanks and deepest gratitude, now and always.
  (3)I am sorry that I cannot……, and trust that you will understand.
  (4)In addition, let me apologize for any inconvenience I may have caused.
  (5)I shall feel obliged by a reply at your earliest convenience.
  (6)Once again, I am sorry for any inconvenience caused.

  4、期盼回信
  (1)I look forward to your prompt response.
  (2)Looking forward to a prompt reply.
  (3)I expect to hear from you very soon.
  (4)I hope to receive your reply shortly.
  (5)I am already eagerly awaiting your reply to this first letter.

  2001年6月真题范文:
  Directions: For this part, you are allowed thirty minutes to write a letter.
  Suppose you are Zhang Ying. Write a letter to Xiao Wang, a schoolmate of yours who is going to visit you during the week-long holiday. You should write at least 120 words according to the suggestions given below in Chinese.
  1.表示欢迎
  2.提出过度假安排的建议
  3.提醒应注意的事项
  Dear Xiao Wang,
  Is it really true? Are you coming to visit me for the upcoming holiday? We have not seen each other for such a long time and I have missed you.
  Do you have any plans for what you would like to do? Since you are not familiar with where I live, I can make some recommendations. There are many scenic spots in the suburbs. When you first get here, we could plan a camping trip with some of my classmates. We can also visit the museums which are very interesting. And, we can go shopping! The shopping malls downtown are large and many have discount promotions during the holidays.
  What do you think of my recommendations? I should tell you that the weather here is much colder so you should bring a warm overcoat. Please also take care of your belonging during your travel here as there has been much theft reported.
  I am looking forward to your visit.
  My best wishes.
  Yours,
  Zhang Ying
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