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A cab driver taught me a million dollar lesson in customer satisfaction and expectation.(36)________speaker charge thousands of dollars to impart this kind of training to corporate (37)________and staff. It cost me a $12 taxi ride.

I had flown into Dallas for the (38)__________purpose of calling on a (39)________. Time was of the (40)___________and my plan included a quick turnaround trip from and back to the air port. A (41)_______cab pulled up. The driver rushed to open the passenger door for me and made sure I was comfortably seated before he closed the door. As he got in the driver’s seat, he (42)______________that the neatly folded WALL STREET JOURNAL next to me was for my use. He then showed me several tapes and asked me that type of music I would enjoy. Well! I looked around for a “Candid Camera!” wouldn’t you? I could not believe the service I was receiving! I took the (43)______to say, “(44)____________________________________________________________________.”

“You bet,” he replied, “I used to be in Corporate America. But I got tried of thinking my best would never be good enough. I decided to find my niche in life where I could feel proud of being the best I could be. (45)______________________________________________________________. I evaluate my personal assets and…wham! I became a cab driver. (46)________________________________________________________________________. But, to be great in my business, I have to exceed the customer’s expectations! I like both the sound and the return of being ‘great’ better than just getting by on ‘average’.”

Did I tip him big time? You bet! Corporate America’s loss is the traveling folk’s friend!


【答案部分】


36. Motivational
37. executives
38. sole
39. client
40. essence
41. spotless
42. mentioned
43. opportunity
44. Obviously you take great pride in your work. You must have a story to tell
45. I knew I would never be a rocket scientist, but I love driving car, being of service and feeling like I have done a full day’s work and done it well.
46. One thing I know for sure, to be good in my business I could simply just meet the expectations of my passengers.
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